Refund Policy

Welcome to StudyAssist.UK. This Refund & Cancellation Policy explains how cancellations, refunds, service changes, and related requests are handled when you purchase academic support services through our website.

Our goal is to provide transparent service terms and handle customer concerns fairly, in accordance with applicable UK consumer protection laws.

This policy does not limit any statutory rights you may have under UK law.

StudyAssist.UK may offer educational and academic support services, including:

• Online tutoring and subject guidance
• Research and study support
• Assignment planning and feedback
• Academic writing guidance
• Editing and proofreading, where permitted
• Other educational services described on our website

The scope, price, delivery method, and expected completion time of each service will be communicated before purchase.

If you wish to cancel a service, please contact us as soon as possible using the contact details provided below.

Your cancellation rights may depend on the type of service purchased, whether the service has started, and the applicable consumer protection rules.

For many online service contracts, consumers have a 14-day cancellation period. However, exceptions and specific conditions may apply.

If you request that a service begins during the cancellation period, we will explain any applicable consequences before proceeding.

Refund requests may be considered in circumstances such as:

• A payment was made in error or charged more than once.
• We are unable to provide the service you purchased.
• The service was not delivered in accordance with the agreed description.
• A cancellation request qualifies for a refund under applicable law.
• A service-related issue is covered by an agreed refund arrangement.

Refund eligibility will be assessed based on the service agreement, the circumstances of the request, and applicable consumer rights.

A refund may not be available in every situation. For example, a request may not qualify where:

• The agreed service has been fully provided and no statutory refund right applies.
• The customer has already received the service in accordance with the agreement.
• The request relates solely to a change of preference after the service has been properly delivered and no cancellation right applies.

However, we will not use this section to exclude or restrict any refund or cancellation rights that cannot legally be excluded.

If we experience a delay or are unable to provide a service as agreed, we will communicate the issue and discuss appropriate options.

Depending on the circumstances, these may include:

• An agreed revised delivery time
• A suitable alternative service
• A partial refund
• A full refund where appropriate or legally required

Any resolution will depend on the nature of the issue and the applicable agreement and consumer rights.

To submit a refund or cancellation request, please email:

Email: [Customer Support Email]

Please include:

• Your full name
• Order or booking reference
• Date of purchase
• Description of the service
• Reason for the cancellation or refund request
• Relevant supporting information, if available

We may contact you for additional details if necessary.

• Once a refund is approved, it will normally be issued to the original payment method unless another method is agreed and legally permitted.
• We will communicate the expected processing time when confirming the refund.
• Any statutory refund deadlines will be followed where applicable. The time it takes for funds to appear in your account may depend on your payment provider or bank.

If you have a concern about a payment, please contact us first so we can investigate and attempt to resolve the issue.

This does not prevent you from exercising any rights you have through your payment provider or under applicable law.

We may update this policy to reflect changes in our services or legal requirements. The latest version will be available on our website.